Terms & Conditions

This website (https://dolshyne.com) is operated by “Realyon Ventures LLP”. Throughout the site, the terms “we”, “us” and “our” refer to “Realyon Ventures LLP”. “Realyon Ventures LLP” offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site and/or by agreeing to proceed before accessing shall be deemed that you accept and agreed to be bound by and adhere to the Terms & Conditions hereinafter set forth. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

By visiting our site and/ or purchasing products from us, you engage in our “Services” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, suppliers, and/ or customers.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). As our teas are not intended to diagnose, treat, cure, or prevent any disease, nor as a substitute for any treatment or surgery that may have been prescribed by your physician.  You should consult your physician before treating yourself with teas, mixing them with any medications or taking them instead of prescribed medication. Results may vary from person to person. For maximum health benefits, our teas should be consumed in conjunction with a balanced diet and exercise routine. By purchasing our teas, you agree to indemnify “Realyon Ventures LLP” and its parties, harmless from and against any claims, causes of action, suits, liability, damages and costs (including without limitation, legal fees and costs) arising out of your use or misuse of our products.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

• MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

• PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have allow to be in limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of the products albeit we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

• ACCURACY OF BILLING, ACCOUNT INFORMATION & RETURN POLICIY

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You further agree to provide accurate apartment/suite number and ought not to be a bad postal code for shipping and/or reshipping as is required in the event of shipping or return of product and in case of bad address provided by you, there will be a re-shipping charge equal to the original shipping charges to be paid by you to the Vendor’s account.

On receipt of any Order, the Supplier shall process to dispatch and ship the orders within a period of three (3) Business Days from receiving the order from the Vendor/Seller, unless anything to the contrary is agreed to between the Supplier/Manufacturer and the Vendor/Seller in the respective Order in advance. All orders should be process to be dispatched by the Supplier/Manufacturer within two (2) business days of receiving the same.

Order processing & dispatches are subject to delays depending on the order sequence, order volume, Day of order receipt, Pandemic, and lock down situation. Normal order processing timeline is 2 working days. We will not be liable for refunds due to the delay caused by unavoidable circumstances. Refund/return policy will stay the same for all our clients/partners/visitors/users/purchasers of product.

The Supplier shall be responsible for determining a return and exchange policy for the Products. In the event of any dispute between the Supplier and the customer, the vendor/seller reserves the right to determine if such Product falls under the Supplier’s return and exchange policy. The vendor/seller’s decision in this regard shall be final and binding.

Supplier will provide a 7-day return policy during which a Customer may return an item that is undamaged, (at their own expense or on expense of Supplier). Supplier will also provide a return/refund policy for any damaged, defective or of bad quality items as long as any claims are placed within the agreed period of 7 days of the item being received. Supplier will not provide any policy for any claims placed on an item after 7 days of being received.

The Supplier and the vendor are not liable for the return/replacement or refund of any product or for any claims with regard to any product if used or consumed by the customer in an adulterated manner (i.e. either mixing the product with any other product for consumption not warranted or prescribed by physician or for diagnosis, treatment of any diseases or for any medicinal purpose)    contrary to what the product meant for.

In case of any wrong returns or exchange disputes, the Supplier/Manufacturer needs to intimate the Vendor/Seller within 48 hours of receipt of the product along with wrong product images and order ID, else it will not be considered. The vendor/seller’s decision in this regard shall be final and binding.

• USER COMMENTS AND FEEDBACK

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

• ERRORS AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website at any time without prior notice; including after you have submitted your order.

•  PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any national, international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

• DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall “Realyon Ventures LLP”, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or of product procured using the service, or for any other claim related in any way to your use of the service or of product liability, quantity or of quality having no control of the vender/seller/service provider, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or your use of product incongruity or in contrary to the terms, conditions and use of products by you for any diagnose, treat, cure, or prevent any disease. Albeit qua the liability in sum shall in no event be the total liability towards the users in excess to the amount paid by the user for the respective product or for all damages and/or losses and /or cause of action related to that specific product but may subject to review, reconsideration or revision by Realyon Ventures LLP.

• INDEMNIFICATION

You agree to indemnify, defend and hold harmless “Realyon Ventures LLP” and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents incorporate by reference or provided in hyperlink, or your violation of any law or the rights of a third-party or by your own malicious conduct. The indemnification and to hold harmless to “Realyon Ventures LLP” also includes it Good-Will and market reputation in case if malign due to the fraudulent conduct or due to the breach of any terms and conditions herein.

1. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

1. TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). The Parties are required to do equity in case of any breach of the terms and conditions to which as a result any monetary damages caused to either of the party.

1. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to. This terms and conditions along with its Annexure thereto shall constitute the entire Agreement and understanding of the Parties with respect to its subject matter. The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

13. GOVERNING LAW, JURISDICTION & DISPUTE RESPLOUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the laws of India and the courts, tribunals & forums of Delhi, shall have exclusive jurisdiction to try all disputes between the Parties pursuant to this Agreement. Further, each Party shall comply with all applicable state or local laws, regulations, or ordinances in effect or hereafter governing the terms of this Agreement.

In case of any dispute, the Parties shall initially try to find an amicable solution. If the Parties are unable to agree on an amicable solution within 15 (fifteen) days of receipt by one Party of written notice from the other Party, then such disputes arising out of or in connection with this Agreement shall be settled exclusively and finally through an arbitration process by appointing the sole arbitrator as mutually agreed.  Such appointed sole Arbitrator shall be a practicing Advocate having an experience of 10 years or more. If the sole arbitrator is not appointed mutually within 30 days or the other party fails to appoint an arbitrator within 30 days from the date of request by the desired party, then the appointment of an Arbitrator shall be in accordance with the provision of Section11 of the Arbitration and Conciliation Act 1996 as amended up to date.

The arbitration shall be held in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and subsequent amendments / Rules, language of the arbitration shall be in English, and the Arbitration shall take place in Delhi. The arbitration award delivered by the tribunal shall be final and binding on both Parties. Each Party shall bear its own costs relating to such arbitration, and the Parties shall equally share the arbitrator’s fees. The award rendered may be entered and enforced in any court having jurisdiction at Delhi. This arbitration clause shall be severable and may be enforced independently.