Return, Refund and Exchange Policy

We hope you love our products as much we do, but if you aren’t thrilled with your purchase we will be happy to assist you in any way we can.

Returns
You have 7 calendar days to return an item from the date you received it.
We accept returns only under the following circumstances:

• In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
• If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Shipping address for return products: 69, Din Apartment, Plot No-7, Sector-4, Dwarka, New Delhi – 110078

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 5-7 working days, depending on your bank or card issuer’s policies.

Sale/ Discounted items (if applicable)
Only regular-priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dolshyne.com and send your item to: 69, Din Apartment, Plot No-7, Sector-4, Dwarka, New Delhi - 110078. (There is no exchange available on sale/discounted items.)