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What is the cost of shipping?

Free Shipping for all orders above Rs. 599/-, and for order value below Rs 599/- a flat fee of Rs. 80/- will be charged.

Which all locations do you deliver to?

Currently, we are delivering within India only.

How long will it take for the order to reach me?

It takes about 5-7 business days for all orders to be delivered. For remote areas expect the products to reach within 10-12 days of shipping.

What can I do if my order is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us on +91 9289273758 or write to us at support@dolshyne.com and we will try our best to resolve your issues. Delays can happen in any Force Majeure event.

My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive an E-mail/SMS with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched. If we are unable to fulfil the order in 20 days due to any reason, it shall be cancelled.

CANCELLATION
Prepaid orders are not eligible for cancellation.
The customer agrees not to dispute the decision made by Realyon Ventures LLP and accept Realyon Ventures LLP’s decision regarding the cancellation. In case of clarification please call us on +91 9289273758 or write to us at support@dolshyne.com and we will try our best to resolve your issues.

CANCELLATION BY REALYON VENTURES LLP 
Please note that there may be certain orders that we are unable to accept/fulfil and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after you have made the payment, the said amount will be reversed back in your Original Payment Method.

COURIER
Delivery takes 4-7 business days. Delivery time excludes payment verification & administrative processes.
Item is mailed out within 72 hours upon payment verification excludes weekends & public holidays.
Delivery is trackable and 100% insured.
Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
If no one is at home/office to receive it, a re-delivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for re-delivery.
As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it’s the customers duty to follow up with the courier company after that, we can just help them with the exact status of an order along with its location.

BUSINESS HOURS
Your orders will only be processed and packed during operation hours. Our mailing team operates from 10.00 am to 7.00 pm, Monday – Saturday (exclusive of Public Holidays).